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Sale 01 3688 666

CONTRACTING SUPPORT 01 3688 650

SLA - Service Level Agreement

Aastra

Service Level Agreement, colloquially known as the SLA is part of a service contract by which its customers guaranteed contractual regime of quality and support. In practice, the SLA conditions guarantee a top performance of implemented or maintained system.

Our support team and NOC (Network Operation Centre) customers ensures maximum quality guarantee to make sure that the infrastructure works in accordance with the contractual terms. Support is provided remote access and on-site, and proactive monitoring is done with the code central location.

Level SLA conditions that we can provide scaled to meet the needs of the client, and includes various levels of support such as standard support, communication via the service desk or by phone, and emergency and go to the location of the user or leased data center.

KODEKS d.o.o.
Main office: Nova cesta 60, 10000 Zagreb
OIB: 82691288367
DELL EMC PARTNER PLATINUM
DELL EMC AUTHORISED SERVICE PROVIDER
DELL EMC AUTHORISED REPAIR CENTER
Tel: 01 3688 666
Fax: 01 3688 655